Symphony Music Holiday Lessons Policies

​

1 - Holiday Lessons Booking Period

The Holiday classes must be booked during the December and January months. The last available date for the lessons will be 20/01/2023.

​

2 - No Cancelation During the Holidays
Enrolment with Symphony Music is for the whole school holiday. Students are expected to attend all lessons until the end of the school holiday. Parents/responsible will be charged for the whole lesson package. If a student decides to stop having lessons before the end of the holiday, the fees will not be refunded.

​

3 - Missing Lessons
A 24-hour notice is required to have the lesson rescheduled.
● The cancelled lesson will earn you 1 lesson credit.
● Lesson credits can be carried over until 20/01/2023.
● If the student is a no-show for a rescheduled lesson, you will forfeit that lesson credit.
● If the lessons didn't happen by the end of the school holidays due to our fault, you will be refunded the amount for the missed lessons plus any bank and admin fees.

​

In case a less than 24-hour notice or no notice is given, the unattended lesson will not be replaced, and the fee paid for the lesson is forfeited.

If the student is more than 15 minutes late, the lesson may not happen, and Symphony Music will give the student no lesson credit.

If Symphony Music Educator is more than 15 minutes late or absent, you will earn 1 lesson credit. The lesson will be rescheduled to a time suitable for the student/parent.

In the case of sickness, we ask you to inform the instrumental teacher as soon as possible. We will do our best to reschedule the lesson; however, rescheduling a last-minute cancellation will not always be possible.

​

4 – Payment by Direct Debit Only
Symphony Music's payment method is by Direct Debit only; WE DO NOT WORK WITH DIRECT BANK TRANSFER.

The DD will be calculated by the number of lessons plus admin fees, which can vary depending on the number of instalments and bank account or credit card use.

If you change your bank account/ credit card information, you must provide the new payment details to Symphony Music.

 

Symphony Music will communicate when the payment transaction will happen.

 

NO SPLIT PAYMENT. For separated parents/guardians, one student’s total amount will need to come from the same bank account or credit card.

Each lesson is valued at its price + GST.

​

Options:
1. Payment for the full amount, calculated according to the number of lessons + GST.
2. Payment in 2 instalments, calculating the full amount, dividing it by two and adding GST.

 

A late payment fee of $6.60 will apply for each unsuccessful transaction.

 

A direct debit fee of $0.66 will apply for each bank account transaction. 1.85% per each Visa/Mastercard transaction. 3.40% per each Amex transaction.

​

Symphony Music will take responsibility for any payment error and promptly refund the collected fee and any bank and administrative fees resulting from it.